On Thursday, September 13, SAP announced the winners of the first annual Excellence in Automotive Awards at the Best Practices for Automotive conference. The three awards; Breaking the Mold, Digital Disruptor and Excellence in Operational Performance were hotly contested. Each nomination was evaluated by a panel of industry experts on how they meet and exceed the pre-defined standards listed in each category, as well as ranked against their competitors.
SAP’s Excellence in Automotive Awards honor organizations that have shown commitment to excellence in technology, operations and business process. Through public nominations, the SAP automotive community selected their peers, colleagues and leaders to be recognized. Then an expert panel of judges: Uli Muench, Global Vice President for the Automotive Business Unit at SAP; Aly Pinder, Program Director for Service Innovation and Connected Products at IDC; and Thomas Madonna, Lead Partner for SAP Retail, Consumer Products and Manufacturing at Infosys, worked together to review nominations and make final selections.
The 2018 award-winners have shown a commitment to excellence in technology, operations and business process. They are leveraging SAP technology solutions to improve performance, increase customer satisfaction and drive user adoption.
Breaking the Mold: Volkswagen Group of America
Volkswagen Group of America was challenged with significantly increased call volumes through their American Call Center due to business growth. They had to offer quicker response times in a way that was less intrusive to their dealers. With additional digital communications options, they were able to take on a higher volume of calls without the need to increase resources. This played an integral role in helping Volkswagen earn top rankings in the Carlisle Survey – assesses topics such as customer attitudes, satisfaction, purchase loyalty and price perceptions for global automotive companies. They were, and continue to be, the first OEM to implement this supporting Parts After Sales ordering support. Volkswagen truly Broke the Mold by rethinking traditional business process.
Digital Disruptor: General Motors
General Motors is automating their financial systems and processes to allow for real-time information to support critical business decisions. The company is in the final stages of implementing the SAP S/4 HANA Central Finance solution. This solution will coordinate (i.e. digitize) financial (GL) information from multiple sources to support accounting processes and real-time information. The digitization and harmonization of financial data will be a corporate asset leveraged globally. Their project embodies the essence of a Digital Disruptor who is embracing innovative technologies to enable business success.
Excellence in Operational Performance: BorgWarner
BorgWarner’s Business Unit was experiencing heavy growth around the world and were struggling to manage the output in an economic manner. They were experiencing challenges like inventory growth, special freights, low quality planning for suppliers, demand/capacity planning, SAP system utilization and poor data quality. Therefore they executed an Excellence Program – an education and business change program to help fully utilize the SAP ERP standard production and material planning functionality within SAP ERP. The results enabled significant reductions of inventory and dead stock, less overtime and premium freight, and overall higher data quality and smoother production flows. BorgWarner proves that tech and innovation aren’t just relegated to the back office.
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